Customer service emergency breakdown call handler Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, UK
Review Submitted: February 2024
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role at work is taking emergency breakdown calls, once a week i do training for my apprenticeship in customer service.
To what extent do you enjoy your programme?
3/5
i enjoy my programme as i experience talking to different people everyday, and also learn new things and how to handle different situations.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learnt many different skills, i now know how to handle calls and customers and it has also helped my social skills and confidence.
Structure and Support
How well organised/structured is your programme?
4/5
the programme is very organized as there is always something for us to do and we always balance our work with the apprenticeship
How much support do you receive from your employer?
3/5
we receive a good amount of support
How much support do you receive from your training provider when working towards your qualifications?
4/5
we receive a great amount of support from our trainer Karen as she always lets us know what needs to be completed and helps us out if needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it gives me motivation that im not only doing a job role but im also working towards a qualification
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
The AA is a great company to get in to as there are a variety of job roles and qualifications to get here as well as doing work at the same time!
What tips or advice would you give to others applying to The AA?
Be yourself!
