Service Operations Apprentice Review
at Christie's
Level 3 Apprenticeship
Customer Service
St James'
Review Submitted: February 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves answering the phones, emails and any general enquiries which clients may have. I also work at the desk at front of house.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme. I have met wonderful people and have learnt a lot from it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot of soft skills such as how to communicate properly and how to prioritise my work.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organized and structured. I constantly have check-in meeting which help me to raise any concerns and it helps me to develop further.
How much support do you receive from your employer?
5/5
We receive a lot of support. I feel like I can go to anyone for help and they are always more than happy to help out
How much support do you receive from your training provider when working towards your qualifications?
3/5
I believe I receive ok support from my training provider but it could be better. They can be slow to answer messages
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has helped me understand data more which is a crucial part of my role. It has also helped me to further develop my prioritization skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes. We have had a few socials and there are often events which we are able to attend such as gallery walkthroughs which help us to socialise.
Recommendations & Advice
Would you recommend Christie's to a friend?
Yes
Why?
Everyone makes you feel so welcome and are so friendly. They are always happy to help and it is an amazing opportunity. They have different events which you can be included in or learning programmers which help build up your CV. All around a really good place to work.
What tips or advice would you give to others applying to Christie's?
Try to network as much as possible and get involved in everything you can whether it is an event or a learning opportunity. There is so many opportunities at Christie's which can really help you grow as you enter the workplace. Don't be afraid to ever ask for help.
