Customer Operations Apprentice Review
at Motability Operations
Level 2 Apprenticeship
Business Operations, Customer Service
Bristol
Review Submitted: February 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My current role consists of the admin side of the business, I am in the vehicle licensing and documentation team for the cars of which the company leases out, the main focus of this is controlling the life cycle of a V5 and making sure customers receive accurate copies of their V5. This also includes the taxing, traffic offences, sales, auctions and customer sales.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learned many new skills
Structure and Support
How well organised/structured is your programme?
4/5
The office is very well structured although the college side of this apprenticeship could be improved
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
I don't often have training but is efficient when it occurs
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, road shows, department days, R&R events
Recommendations & Advice
Would you recommend Motability Operations to a friend?
Yes
Why?
It is a friendly welcoming and an all round good experience, could not fault the company.
What tips or advice would you give to others applying to Motability Operations?
Don't be afraid to ask questions if you are unsure of anything, everyone at Motability will be happy to help
