Application experience advisor Review
at Motability Operations
Level 3 Apprenticeship
Customer Service
Bristol
Review Submitted: February 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
day to day i take over 100 calls which involve calls from internal and external people ranging from scheme customers to people looking to join the scheme and dealers who need some questions answering
To what extent do you enjoy your programme?
5/5
I enjoy the social asepct, everyone is friendly and i have made a lot of connections
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, i am now fluent in a wide variety of application the 3 months ive been here, my favourite is taking payments on global iris for early terminations for customers cars
Structure and Support
How well organised/structured is your programme?
5/5
Very, i get weekly emails from my tutors and my manager is very supportive
How much support do you receive from your employer?
4/5
A lot, monthly 121' s and coaching time with coaches to better aid my delivery of calls to customers
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, i have half days wednesday where i do all my college work, very flexible to ensure i do my 9-5 job and college work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, volunteering days which we do as a team
Recommendations & Advice
Would you recommend Motability Operations to a friend?
Yes
Why?
social teams, great facilities and pay
What tips or advice would you give to others applying to Motability Operations?
Research the company mission, be friendly and customer service is the face of the business
