customer advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: September 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls for broken down vehicles and sending patrols to them as well as arranging recoveries.
To what extent do you enjoy your programme?
4/5
Very supportive. I understand what to do and how to progress.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, how to handle complaints effectively and dealing with with complex situations.
Structure and Support
How well organised/structured is your programme?
4/5
Monthly meetings with my tutor, but can also get any help when needed.
How much support do you receive from your employer?
5/5
A lot dedicated set days off for training days and regular coaching sessions.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor gives a lot of feedback over my work which we discuss in our meetings and sends us weekly and monthly targets.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
A lot of my job requires me to speak with customers. Most of the time my qualification gives me the skills to do so.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
As well as joining the organisation's fantasy football league, I also get overviews of different departments.
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Very supportive. Many career paths to chose from. Lastly, on-going training.
What tips or advice would you give to others applying to The AA?
Be yourself. Show how you can be a team player. What are you enthusiastic about?
