Customer Advisor Specialist Review
at Newcastle Building Society
Level 3 Apprenticeship
Finance
Newcastle upon Tyne
Review Submitted: May 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Contact with customers by phone call, email, letters. Completing tasks they request
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Strong banking knowledge in savings, confidence in customer facing, products in banking and how they work, administration tasks and how to complete them
Structure and Support
How well organised/structured is your programme?
3/5
How much support do you receive from your employer?
5/5
Constant support, getting time to complete work on a day to day basis
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Newcastle Building Society to a friend?
Yes
Why?
Excellent community, easy to learn and with well explained procedures and trainers who can explain the tasks clearly and efficiently. Everyone feels involved and not just a number
What tips or advice would you give to others applying to Newcastle Building Society?
Do your best, you'll feel welcomed the moment you step into the building
