Service Desk Analyst & JMC Apprentice Review
at IBM
Higher Level Apprenticeship
Information Technology
Winchester
Review Submitted: May 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Completing service requests and incidents raised, providing solutions to end users to fix account and access issues, complete daily uploads on command prompts, answering phone calls from users and helping them to identify their issue and how to resolve it.
To what extent do you enjoy your programme?
5/5
It's been a really great programme as I have developed new and existing skills, met nice people, networked with people in different departments with different levels of experience, and given me an opportunity to get into this career.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes; teamwork, communication, report writing, it technical capabilities, time management, problem solving, and more.
Structure and Support
How well organised/structured is your programme?
5/5
It is well structured as we are given a time frame of what is expected to be completed by each quarter end. The managers help you if you need it and it is ultimately down to you to make sure everything is completed so you are managing it partly yourself.
How much support do you receive from your employer?
5/5
A good amount. If I need support, then they are there for me, and they keep regular meetings to ensure you are on track and make sure you are hitting your own goals you have set yourself.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Same as I previously said; if I need support, then they are there for me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Really well, I have learnt skills that have been transferrable into my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, however sometimes you would need to travel to a different location and travel for this is not paid for
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
Why?
The support and networking opportunities are great and the pay is good.
What tips or advice would you give to others applying to IBM?
Be yourself and showcase what you are bringing to the company as individuality is the key to having a diverse team. Treasure wild ducks! :)
