Customer service advisor Review
at The AA
Level 2 Apprenticeship
Customer Service
Oldbury, West Midlands
Review Submitted: March 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a emergency breakdown call handler. So i talk to customers and log breakdowns for them
To what extent do you enjoy your programme?
3/5
I find it moderately enjoyable as new situations occur all the time
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes customer service skills and soft skills in general
Structure and Support
How well organised/structured is your programme?
5/5
Very well we have one day a week training
How much support do you receive from your employer?
4/5
As much as I need
How much support do you receive from your training provider when working towards your qualifications?
4/5
As much as I need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think it does help as things I learn in sessions I then put into practice to better my job role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes for example table tennis world cup
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
As it can be rewarding
What tips or advice would you give to others applying to The AA?
Have resilience and be ready for all types of customers
