Senior Client Support Assistant Review
at Lloyds Banking Group
Higher Level Apprenticeship
Finance
Edinburgh
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am working with the Interest and Charges team for the Bank. I would amend credit interest rates and refund and wrong fees or charges.
To what extent do you enjoy your programme?
5/5
The program is certainly enjoyable. It is a great blend of education based on the field of work. As I enjoy the work I enjoy the studies around it as well. Also the managers and the coach make it more enjoyable with their warm approach to teaching.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am learning various on job skills which relate to the Job and also various meta skills. One of the skills that I have learnt so far is time management. Client requests must be fulfilled within reasonable time and I have learnt that well.
Structure and Support
How well organised/structured is your programme?
5/5
The program is well organised with 5 modules to be completed. The 5 modules are based on key areas of the field and evidences must be produced for each module to pass the modules.
How much support do you receive from your employer?
5/5
I am getting great support from the business. The line manager and the apprenticeship coach would talk to me time to time to know bout my wellbeing.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The business is providing the necessary time to complete the apprenticeship tasks. They are also providing with all the equipment necessary.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification seeks myself to be better in my role by producing evidences of work for each modules or the program
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are a fair number of extra curricular activities at my workplace. There are social events, award functions, sports events, career counselling sessions, that are helping a lot.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
LBG is a great organisation to work for. The support that I get from the managers, colleagues is immense.
The organisation treats everyone fairly and provides all the necessary support to make the work life better.
The organisation treats everyone fairly and provides all the necessary support to make the work life better.
What tips or advice would you give to others applying to Lloyds Banking Group?
It is surely one of the best organisations to work for. Just be confident with yourself and have the will to gain the skills that would not only benefit you, but also build a skilled citizen.
