customer service advisor Review
at Newcastle Building Society
Level 3 Apprenticeship
Finance
Newcastle upon Tyne
Review Submitted: March 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
i answer customers on phones, web chat, emails- admin and customer service based- very interactive with people
To what extent do you enjoy your programme?
5/5
i keep learning every day which i love
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have developed on my IT and maths and english skills and proves in my work
Structure and Support
How well organised/structured is your programme?
4/5
very organised- always know what is required of me
How much support do you receive from your employer?
5/5
i receive a lot of support- get every wednesday to do my studies
How much support do you receive from your training provider when working towards your qualifications?
3/5
i get a lot of support- through teams, emails and phone calls, always very helpful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
if i didnt have my programme along side myself i wouldnt of learnt as much- very affective
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are well being groups to join, charity walks etc
Recommendations & Advice
Would you recommend Newcastle Building Society to a friend?
Yes
Why?
very productive place to work, well supported and worth every hour working for them
What tips or advice would you give to others applying to Newcastle Building Society?
be confident and friendly like everyone here!
