CSA Review
at Lloyds Banking Group
Level 2 Apprenticeship
Finance
Liverpool
Review Submitted: May 2021
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
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Overview of Role
3/5
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Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
my day can vary as somedays i will be on the till serving customers with their banking needs, and other days i can be on enquiries dealing with customer needs varying from fraud to international payments, I am also savings accredited meaning i can open savings accounts for customers aswell as their normal day to day banking.
To what extent do you enjoy your programme?
1/5
The programme for me seems childish, the workbooks for example I feel like the tasks in them are similar to the tasks that I would have completed in school and arent really that relevant to my jobs that I do on the daily, I think that completing the workbooks have not developed me.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
whilst i have been at the bank i have worked for different departments of the bank, working for fraud which meant that i had to learn multiple new systems and procedures for me to do my job to the best of my ability in a short period of time, this meant i was able to help a different area.
Structure and Support
How well organised/structured is your programme?
2/5
i think that is poorly organised, this is partly my fault due to me not responding to messages of my trainer trying to organise check ups with myself, or if i am trying to sort time out of my daily tasks helping customers so that i can complete the workbook.
How much support do you receive from your employer?
3/5
I receive support from my managers and SBM who both try and push me as much as i can to complete the workbooks and other tasks, this can be them setting time aside for me to complete the workbooks or if my manager is trying to arrange a call with my trainer.
How much support do you receive from your training provider when working towards your qualifications?
3/5
my trainer is very helpful and does try and guide me to complete the workbooks and other tasks, this can be a text or a call for us to catch up and see where I am up to on the workbooks and will spend time with me to work through them if I need it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Personally i don't think that the work i complete whilst doing my apprenticeship help me perform in my role as I feel that the work is irrelevant compared to my daily tasks when i am helping customers, as the queries i deal with in the branch are more complex than what I do in the workbooks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
none that i am aware of
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
is a nice place to work with friendly staff members who have made me feel comfortable from the day I started,
What tips or advice would you give to others applying to Lloyds Banking Group?
try not to panic on the interview
