Customer Experience Coach Review
at The AA
Level 3 Apprenticeship
Engineering
Oldbury, West Midlands
Review Submitted: April 2021
Overall Rating
2.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
3/5
-
Skills Development
1.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
dealing with colleague queries, resolving/preempting complaints, liaising with outdoor resource, updating customers, considering alternative options for customer service, coaching
To what extent do you enjoy your programme?
2/5
the apprenticeship doesn't benefit me in my current role. my role is customer facing, but the majority of what the apprenticeship has taught me doesn't reflect what my job role is or how it works
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
time management, how to manage workload, coaching/training ability, logistics understanding
Structure and Support
How well organised/structured is your programme?
2/5
it is structured well, but delivered ok
How much support do you receive from your employer?
2/5
i receive support with the apprenticeship (tim off the job) when i ask for it
How much support do you receive from your training provider when working towards your qualifications?
2/5
i am given guidance when it is requested, but sometimes it is of little help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
the apprenticeship does not benefit me in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
good social life
What tips or advice would you give to others applying to The AA?
it is shifts, so it can interfere with your weekends/evening. you get days off in the week which is nice.
