Customer Service Advisor Review
at Lloyds Banking Group
Level 2 Apprenticeship
Finance
Edinburgh
Review Submitted: March 2021
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in a blended role where I complete a vary of administration tasks and take/ make calls within the bereavement department at Scottish Widows.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme. I have a good relationship with my coach Liz and feel comfortable going through the apprenticeship with her. Everything is explained well and I am enjoying improving my skills.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot about the business and how to effectively deliver excellent customer service. I have gained a more advanced knowledge of why this is so important and can deal with various situations in a way I couldn't have before starting the programme. It has built mu confidence in financial services and in my day to day role - even speaking with other colleagues.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structured. I am always made aware well in advance of what I need to complete and look at - everything is always put into my calendar with the details also. I can always email Liz for any additional support also.
How much support do you receive from your employer?
5/5
A lot of support. On every call I am reminded just to call or email if I have a query and always get a response quickly.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support. Liz always provides me with useful documents and websites I can use and I can call/email her if I have any other queries.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have a more in depth understanding of why what I do is important and can now handle more difficult situations through my new understanding. I have l also learnt more about the company I work for which has gave me more confidence in what I do.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yeah, its difficult at the moment due t home working but there are lots of clubs for inclusion and coffee catch ups we can have via teams this now.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
I enjoy working for Lloyds - I have learnt a lot and had opportunities I have taken up. The benefits are good and my colleagues are lovely.
What tips or advice would you give to others applying to Lloyds Banking Group?
Just to be yourself and know about the role you're applying for - look into the business and understand our main objectives.
