customer service apprentice Review
at The AA
Level 2 Apprenticeship
Insurance and Risk Management
Newcastle upon Tyne
Review Submitted: March 2021
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Dealing with customers and giving insurance and breakdown cover quotes
To what extent do you enjoy your programme?
5/5
I enjoy it very much, its a great place to work
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes skills with regards to customer service
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very organised and structured
How much support do you receive from your employer?
5/5
We receive a lot of support in ways like meetings, call feedback, TLs and always having someone to talk to
How much support do you receive from your training provider when working towards your qualifications?
5/5
We receive all the support necessary with meetings and always having Lisa to contact whenever we need to
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it helps a lot because its based on customer service and gives a lot of info with regards to dealing with different types of customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I believe that there are different types of events however with covid 19 its not allowed them to take place so i am yet to [participate it any
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
Its a good business to work for and you feel part of the family from the minute you step through those office doors
What tips or advice would you give to others applying to The AA?
You certainly wont regret it. Try your best with your applications and interviews if you're chosen because it would be a real shame if you missed out on such a great oppurtunity
