customer service apprentice Review
at The AA
Level 2 Apprenticeship
Insurance and Risk Management
Newcastle upon Tyne
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
inbound and outbound calls, selling car insurance and breakdown policies
To what extent do you enjoy your programme?
5/5
i have a lot of staff around me who are there for support or help if i need it, this has helped me become confident in my role and enjoy my experience working here. I'm excited for a potential future in the company after my apprenticeship ends.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
confidence, customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
This programme is very organised and structured, we have weekly and monthly catch ups with TL's and my DC coach to keep me on track and give me any feedback i need to help me progress
How much support do you receive from your employer?
5/5
support is always there if i need it from other colleagues, team leaders and my DC coach
How much support do you receive from your training provider when working towards your qualifications?
5/5
we have monthly sessions to keep me up to date with the work i need to complete, and is available every thursday if i need any help with work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i know more about the industry i work in from the work provided by my training provider
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
training sessions through teams, due to covid there are no social activities or events at the moment
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
it is a good company to work for and there is lots of support around you if you need it
What tips or advice would you give to others applying to The AA?
the application process was straight forward and helpful, interviews over teams and training provided for the first 4 weeks of the job
