Customer service apprentice Review
at The AA
Level 2 Apprenticeship
Business Operations
Oldbury, West Midlands
Review Submitted: March 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis we are taking breakdown calls for our customers, ensuring that they get the best service that are able to receive.
We also receive a day off the phone to be able to complete any coursework being set.
We also receive a day off the phone to be able to complete any coursework being set.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship and the support that we received both from the aa and the aa and the apprenticeship provider
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes we have learnt loads over the course of the apprenticeship and given opportunities to expand our skills
Structure and Support
How well organised/structured is your programme?
5/5
i think that the apprenticeship is structured well and allows for all training
How much support do you receive from your employer?
5/5
We receive a lot of support from our managers and the whole team, the support we also from catch-22 is very good
How much support do you receive from your training provider when working towards your qualifications?
5/5
i have received loads of support from catch-22, we have regular catch ups and reviews
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
by doing the qualification it allows us to look into customer service further and how it applies further into the buisness
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we have not be able to do this due to covid however management are looking at this for the future
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
they are very supportive, good business to work for
What tips or advice would you give to others applying to The AA?
just be yourself, they are interested in you as a person
