Business Operations Review

Your role in business operationson the accountrequires youto support theteam in communication, collaboration, governance and creatively. •Being on account team exposes you to a wealth of knowledge and experience from IBM as you get the opportunity to engage with all the brands i.e GBS, GTS, Watson, SW, etc.. •One of the direct ways you support the team is by running the weekly the Integration Review Meeting where the more perquisites and follow ups youown the more smoothly the meeting runs i.e chasing actions, making sure sales connect records are true, updating the events deck

My role was a Business Operations Support role within the NatWest Integrated Account, which involved working closely with the Client Executives and Managing Director of the account. I supported the team in communication, governance and creativity and engaged with all the brand leads. I ran the Integrated Review (IR) and Deal Review meetings on a weekly basis; chasing actions and updating the deck by collating updates from the brand leads. For these meetings, it was important to complete several prerequisites to ensure the meetings ran smoothly, which made use of my organisational skills. I ran Business Development meetings, ISAP workshops and a workshop to create a marketing plan. In these workshops, I introduced new ways of working to the team, such as Mural, which enabled collaboration whilst working in a remote environment.
I was involved in collating data in a large RFI and RFP. I interpreted incoming data from several streams and collated this data into one master document and I was responsible for answering around 150 qualifying questions.
I supported the team with client-facing work, driving meetings to evaluate Cora, our award-winning conversational assistant within the bank, using a wide range of tools such as Excel, Mural and GitHub to drive actions. I orchestrated the team to send out invitations to clients to complete Net Promoter Score surveys and invites to attend two virtual Think events. I produced flyers and personalised agendas that have been circulated with the client for Think, which lead my IA having the largest number of registrations out of all Segment 1 accounts. Through my involvement with the Unite community, I collaborated with NatWest Young Professionals to organise several events and I am currently planning a series of events focus on AI and Cora featuring an executive from both IBM and NatWest.

I successfully planned, organised, and ran my account’s internal Strategic Account Planning workshops. This involved problem solving as the account planning had never been carried out online. I implemented the use of Mural to enable the team to collaborate in a virtual environment and facilitated the team to succeed by using process design to achieve the set goal within the time scale. I was responsible for taking the final ideas from these sessions and completing updates in the ISAP tool. This was vital as this report is used by IBM Global, so it needed to be correct and accurate. This task was time-constrained to a tight deadline because the three CVP workshops, final summarising workshop and ISAP updates all needed to be conducted within the space of one week. We achieved this deadline due to my involvement and our account plan was successfully updated.

Lots from day one, always there if needed

Great

Mostly enjoyable

Yes