Operations Support Analyst Review

Item: Operations Support Analyst at IBM
Rating: 4.1
Author: Anonymous

at IBM

Placement (10 Months+)

Business Operations

Warwick

Review Submitted: July 2023

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4.3/5 - Skills Development

5/5 - Support and Guidance

3.5/5 - Company Culture

4/5 - Overall Experience

4/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

I monitor the service desk through answering support calls from any of the 56k NHS staff who are (non) professional users of ESR.
I action the Service Requests in the ticket queue from the forementioned callers or individual user action.

Were you given much responsibility during your placement / internship?

Yes, there were times where the whole team was occupied and I would be the one left to represent IBM well to the NHS and handle all customer queries and issues.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I have become more comfortable with data, systems and technology.
I've learnt about databases and how they interact with each other. As well as about the ESR structure in the NHS and how to address customers professionally through written and verbal communication. This has involved experience in conflict resolution also.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

3/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

The first month of my placement was full of training through experience with members of the team shadowing me as I worked. Afterwards throughout the rest of the year I was able to ask questions, recieve ad hoc training within and outside of my job role also.