Customer Outcomes Student Placement Review

Item: Customer Outcomes Student Placement at Newcastle Building Society
Rating: 4.4
Author: Anonymous

at Newcastle Building Society

Placement (10 Months+)

Customer Service

Newcastle Upon Tyne

Review Submitted: July 2023

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

4.8/5 - Skills Development

4.5/5 - Support and Guidance

4.5/5 - Company Culture

4/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

Monitoring customer complaints and managing pipelines across many business areas.
Long term projects worked on also

Were you given much responsibility during your placement / internship?

Yes, I have had the opportunity to lead my own projects and responsibilities when taking ownership of customer issues

Please rate how meaningful the work you were doing was

3/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Developed new skills in Excel development, general professional skills and a load of FCA regulations

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

5/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I have a very supportive team, and also have had the support of the early talent team. I have not needed much support but was always confident it was there if I needed

How would you rate the support and guidance from your line manager?

4/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

Everybody is very friendly and was willing to help with my learning when I first started. I feel very comfortable in meetings with people I am not so familiar with as there is a very friendly atmosphere.
Lots of appreciation for the early talent colleagues from everyone I have engaged with