Assistant, Customer & Network Support Review

Item: Assistant, Customer & Network Support at Toyota GB
Rating: 4.8
Author: Anonymous

at Toyota GB

Placement (10 Months+)

Customer Service

Epsom

Review Submitted: June 2021

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

4.8/5 - Skills Development

5/5 - Support and Guidance

4.8/5 - Company Culture

4.5/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

-Sit within daily management meetings to gain more of an insight into management and daily practices of the department.
-Assist with answering customer queries on eBay.
-Responsible for ordering customer Owner Manuals when requested.
-Took part in the onboarding of the Aures Project - helping to purchase used cars back into the network.
-Took part in UX300e extended hours project.
-Completed a PDCA project on enhancing eBay case management.
-Organised company wide charity events.

Were you given much responsibility during your placement / internship?

No, any responsibility given was clearly outlined and specific training was provided.

Please rate how meaningful the work you were doing was

5/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Received training modules on the following areas developing my knowledge of the areas:
-Toyota Talks: Developing skills on getting what's required from workplace conversations.
-GDPR and safeguarding training.
-Breakthrough thinkers: Developing my ability to innovate and 'think outside the box'.
-Beyond Zero training: Developed my knowledge of company ethos and electrification.
-Department spotlight sessions: Developed my knowledge of other departments within the business..
-Presentation skills.
-Communication Skills.
-Teamwork
-Leadership

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

5/5

Please rate how these skills have helped you in your career development

5/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

Regular 121 meetings with both my line manager and the graduates within the department to assess my development, both very keen to assist.
HR team and other departments easy to reach out to for cross departmental developments.
Provided with mentors for PDCA projects.
Daily management meetings were very supportive of my work/projects offering help wherever possible.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

The company's culture is to drive innovation and encourage it's employees to take part in 'Genchi' (Continuous Improvement).
-Countdown to Christmas event (Daily Quiz's, Raffles, Bingo...)
-Sports and Society memberships
-Charity events (CSR ran events, Children in Need)
-Olympic events as Toyota are sponsors (Q+A's with athletes)
-Away days
-When not working there is a lot of social activities (20+ Students)

How would you rate the inclusiveness of the culture?

5/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

5/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

I have loved the placement, I am slightly disappointed I did not get to get the full experience due to COVID however the company has done their upmost to make this an enjoyable year.