IT Helpdesk Level 3 Apprenticeship 2026 - Voice Technologies

About the role

Due to continuous growth, Voice Technologies have a new and exciting opportunity and are recruiting for an IT Helpdesk Apprentice to join their talented team in Paisley. As an IT Helpdesk Apprentice you will report directly to the Service Desk Manager as well as working closely with other departments in the organisation such as the Administration Team, Sales Team and IT staff of customers.

If you are looking to start your career in an evolving sector and want to work for an organisation that promotes growth and career development, look no further!

Responsibilities

• Logging support calls received via email and telephone into CRM
• Responding to and resolving support calls in respect to SLA’s
• Follow set-out escalation process where applicable
• Log and maintain any ongoing site issues in Customer Issues Log
• Maintenance of customer’s server sheets as account / configuration details change
• Testing applications released from Development team
• Identify opportunities of how we can further help customers and share with wider team
• Support Sales Team by creating proposals for smaller items e.g. Hardware and Templates
• Support Projects Team with onsite support and installations - when required
• Support of Hardware Engineer by logging and encrypting devices - as required

Required skills

• Understanding of SQL queries
• Experience with Office & Office365
• Understanding of IIS and of basic desktop support
• An understanding of peripheral device connections e.g. USB
• Effective communication skills
• Technically minded

Working hours

Monday to Friday, 9am - 5pm.

Benefits

• Salary review and bonus - depending on performance
• Perk box
• Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Voice Technologies is an award-winning, employee-owned software provider based in Paisley. They help organisations to reduce the time and cost of producing correspondence by using information, speech recognition and digital dictation applications.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.