Digital Support Level 3 Apprenticeship 2026 - Moffat Medical Practice

Start your Digital Support Apprentice journey at Moffat Medical Practice — join a friendly team and develop your digital skills in a supportive NHS environment.

Moffat Medical Practice is seeking a warm, approachable, and highly organised apprentice to join our friendly and supportive team in Moffat.

As the first point of contact for patients, you will provide a welcoming, professional, and efficient service both at the reception desk and through telephone and email communications. The role involves managing appointments, directing patients to appropriate services, and ensuring a positive patient experience throughout their interaction with the practice.

You will also be responsible for maintaining accurate patient records, processing prescriptions and referrals, managing clinical correspondence, and supporting the day-to-day administrative operations of the practice using a range of healthcare and digital systems.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering outstanding patient care while working as part of a collaborative team.

Responsibilities

• Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions
• Develop expertise in Vision, the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows
• Support the accurate recording and maintenance of patient information
• Process and manage inbound clinical correspondence using DOCMAN
• Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools
• Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)
• Support workflow management

You will bring these skills

• Friendly, professional, and approachable manner
• Excellent communication and interpersonal skills
• Strong organisational skills with a high level of attention to detail
• Ability to prioritise workload and multitask effectively in a busy environment
• Positive team player with a collaborative approach
• Resilient and adaptable, with the ability to remain calm under pressure
• Commitment to providing exceptional patient care and customer service
• Good IT skills and confidence using digital systems

Working hours

• 30 hours per week

Benefits

• 7 weeks' annual leave (pro rata) plus 10 statutory holidays
• Flexible working arrangements to support a healthy work-life balance
• Friendly and supportive team environment
• Opportunity to develop valuable healthcare administration and digital skills within a modern GP practice

Future prospects

• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.