IT Support Higher Apprenticeship 2026 - Sapphire

Begin your IT career as an IT Support Apprentice at Sapphire! You will learn hands-on end-user support, Microsoft 365, security-focused training, and could lead to a permanent role.

About the role:

We are looking for a motivated IT Support Apprentice to support the delivery of IT services across the organisation. This role offers hands-on experience in end-user support, Microsoft 365, and IT service management within a structured, security-focused environment.

Responsibilities:

• Provide first-line support to end users, resolving day-to-day technical issues
• Deliver support across Microsoft 365 tools and services
• Work within an ITIL-aligned ITSM system to manage incidents and service requests
• Support user lifecycle processes (onboarding, movers, leavers)
• Maintain and manage IT assets, including device builds and tracking
• Ensure accurate documentation and ticket updates within ITSM tools

What we’re looking for:

• SC (Security Check) clearance
• Strong interest in IT and problem-solving
• Commitment to following best-practice security workflows and procedures
• This is an excellent opportunity to gain practical experience in a professional, security-conscious IT environment

Working hours:

35 hours per week, Monday to Friday, 9am - 5pm

Perks & benefits:

• Private medical insurance
• Option to extend cover to a spouse/partner
• Optional dental cover available
• Death in Service benefit (4x salary)
• Access to a supportive, collaborative working environment with strong team culture
• Comprehensive training programme and ongoing development opportunities to build your skills and career

Future prospects:

Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

About the Company

For over 20 years, Sapphire has delivered industry-leading IT security solutions to public and private sector clients across the UK and Ireland.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.