Digital Customer Support Level 3 Apprenticeship 2026 - Manpower

Hey there!

We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Erskine and looking for enthusiastic young people like you to join our team!

Responsibilities:

• Daily helpdesk support by responding to tickets requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders etc.
• You will become a user expert in Salesforce and manage end to end sales opportunities including opportunity creation, updates and tool/portal linkage, while also overseeing order processing and sales data entry to ensure accuracy and completeness
• Conduct End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing submissions, deal registrations, and discount approvals in collaboration with internal teams, channel partners, and end users
• You will also collaborate with Customer Service & Technical colleagues using Teams to provide business updates on sales reps opportunities to advise on revenue, close dates etc.
• Maintain CRM system to ensure accurate pipeline forecasting while keeping Account Managers and stakeholders regularly updated on account activity for full visibility
• Daily use of Microsoft Excel to input business pipelines for sales reps and preparing business reports by evaluating opportunity data from Salesforce. You will provide reporting for sales reps on won and lost opportunities.
• You will monitor the Customer Service Team shared inbox to make sure all requests have been responded to, and service level agreements are being met.
• You will also use PowerPoint when supporting sales reps to include salesforce information on sales in advance of them presenting to clients.
• Use of Clari system to search customer base to see what sales rep is aligned to which customer and you will then align any potential opportunity to the appropriate sales rep.
• You will use Power BI to provide reporting to sales rep on all sales opportunities so they can manage their sales pipeline.

Working hours:

• 35 hours per week, Monday to Friday.

Benefits:

• 28 days holiday per year.
• Free onsite parking, tea/coffee/soft drinks.
• Free onsite gym.
• Onsite café.
• Pension scheme.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.