Whitbread plc

Cleaning rooms and interacting with customers. Communicating with managers and maintenance team.

Housekeeper Head housekeeper

My role is kitchen team member and I do prep work or cooking food for customers depending on the shift

Housekeeping making sure rooms are awt to brand standard and being a friendly face for guests

I’m a receptionist which means I check guests in and deal with guests queries and the systems.

When I get to work, I sign in get my key card and go to the linen room, emptied the cages, full of linen and put in other linen room. Make sure the trolleys are set. Think you need on for the day empty the dishwasher reloaded if need be.

Hotel receptionist- checking people in and out of the hotel.

Checking in guests daily, dealing with any issues

Cleaning rooms after guests check out, refiling consumables. Keeping public areas clean and at a good standard. Reporting any broken/damaged items Linen control

My role involves meeting and greeting guests, check in/check out guests, handling complaints , answering phone calls, answering emails, taking payments, making reservations and making sure reception area is clean and tidy .

I am a housekeeper/ receptionist this involves checking in guest and cleaning the rooms to brand standards

Hospitality - satisfying customers needs, meeting targets - learning new skills & training others

Making drinks and taking food orders as well as providing customers an enjoyable experience.

HOUSEKEEPING ROLE, CLEANING GUEST ROOMS FOR BOTH INCOMING GUESTS AND LONG STAY VISITING GUESTS

I work as a front of house. Apprenticeship helps me gain my confidence. I learned so many new knowledges.

Customer facing role, serving in reception and the restaurant

I am a receptionist, I complete many tasks including checking in and checking out guests. Taking payments whether card/cash. Amend bookings, answer calls, answer any queries, deal with complaints. Assist with housekeeping. Guest data.

Work on reception and in the restaurant serving people

I'm a hotel receptionist and this involves checking guests in and out, dealing with their requests/issues before, during and after their stay, working with computer system, answering phone calls and emails, helping out housekeeping when necessary.