front of house Review
at Whitbread PLC
Level 2 Apprenticeship
Customer Service
Paddington, Greater London
Review Submitted: May 2026
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
handling bookings,
customer enquiries,
complaints and daily reception operations.
admin tasks.
some times helping in the restaurant or the bar.
customer enquiries,
complaints and daily reception operations.
admin tasks.
some times helping in the restaurant or the bar.
To what extent do you enjoy your programme?
4/5
its been okay, but what i am currently studying i am already doing on my day to day shifts.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes i have. how to handle complaints better, house keeping tasks, taking bookings in the restaurant.
Structure and Support
How well organised/structured is your programme?
4/5
very structured.
How much support do you receive from your employer?
4/5
my manager has given me shifts, where i can learn things better and have the time to do my coursework.
How much support do you receive from your training provider when working towards your qualifications?
4/5
i have received a lot of support from my coach, whenever needed, she has made time to sit down with me or has contacted if i need further assistance.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
just learning a more extended version of what i am currently doing plus a diploma at the end.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes the physical side of it, i get to work in the restaurant or help with housekeeping/
Recommendations & Advice
Would you recommend Whitbread PLC to a friend?
Yes
Why?
because you can learn a lot in a different areas. it will never be boring.
What tips or advice would you give to others applying to Whitbread PLC?
no advice
