Reception Review
at Whitbread PLC
Level 3 Apprenticeship
Customer Service
Aldgate, Greater London
Review Submitted: May 2026
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As receptionist I greet guests with always smile and check them in upon arrival. I answer any queries or deal with guest complaints promptly so guests can have the most comfortable stay.
To what extent do you enjoy your programme?
5/5
I enjoy the programme because I have learnt a lot of new things and it is a way to progress my career and be better at my job.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to communicate with guest better and also how to supervise a shift.
Structure and Support
How well organised/structured is your programme?
5/5
Was very supportive.
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
Very supportive and encouraged me to complete my program even through all my difficulties.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I understand how to better deal with guest and fellow colleagues.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Recommendations & Advice
Would you recommend Whitbread PLC to a friend?
Yes
Why?
Very supportive company.
What tips or advice would you give to others applying to Whitbread PLC?
Come join the family.
