Service Management Analyst Review
at IBM
Placement (10 Months+)
Finance
Warwick
Review Submitted: May 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
4.8/5
-
Company Culture
5/5
-
Overall Experience
5/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
Provide support for the Financial Business Operations (FBO) Team for the NHS ESR Account. This is a public sector account within GBS.
The Electronic Staff Records (ESR) is an electronic HR and payroll system for the UK NHS – the largest Oracle payroll globally, serving 1.5 million employees or 7% of the UK workforce.
• Expenses Solution: the electronic way for NHS employees to expense any travel costs. In charge of monthly transactions analysis, invoicing, implementation approval packs, netting and accruals.
• Change Pipeline: Requests for the advancements of ESR. This involves any change to the contract requested by the client. The role in this process involves creating cost models, filling in the new contract documentation, calculate actual costs and charges, run cost accruals, invoicing, creating/updating/closing Work Items, Add/Remove Resources to/from ILC codes and create ILC weekly reports.
• Purchasing SW and HW products for the account, new or renewals. The role is to ensure that all the approvals are obtained, purchase requests are raised, purchase orders are released on time to the suppliers, and all the documents are up to date for audit purposes.
The Electronic Staff Records (ESR) is an electronic HR and payroll system for the UK NHS – the largest Oracle payroll globally, serving 1.5 million employees or 7% of the UK workforce.
• Expenses Solution: the electronic way for NHS employees to expense any travel costs. In charge of monthly transactions analysis, invoicing, implementation approval packs, netting and accruals.
• Change Pipeline: Requests for the advancements of ESR. This involves any change to the contract requested by the client. The role in this process involves creating cost models, filling in the new contract documentation, calculate actual costs and charges, run cost accruals, invoicing, creating/updating/closing Work Items, Add/Remove Resources to/from ILC codes and create ILC weekly reports.
• Purchasing SW and HW products for the account, new or renewals. The role is to ensure that all the approvals are obtained, purchase requests are raised, purchase orders are released on time to the suppliers, and all the documents are up to date for audit purposes.
Were you given much responsibility during your placement / internship?
My team and managers trusted me from the first moment while providing continuous support.
Please rate how meaningful the work you were doing was
5/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
IBM promotes a culture of learning and continuous development. During my placement year, I've improved my finance-related skills, procurement, communication, teamwork and design thinking. I've also earned 20 digital badges while developing my understanding of mathematical modelling, data science, ai and many more.
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
As much as needed. There is support available in all areas of development needed or searched for.
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
The current situation made my placement year to be entirely virtual, not having the chance of experiencing the office environment. However, the team was really supportive and prepared, therefore my work hasn't been impacted at all and the culture of collaboration and teamwork was present at all time.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
4/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I feel I have learned a lot and I would recommend the company to anyone.
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Future Career Prospects
Please rate the future employment prospects at IBM
5/5
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
What advice would you give to others applying to IBM
Do your homework, enjoy your time and take every opportunity to step out of your comfort zone.
