Senior Support worker Review

My role is varied and hands-on, covering both leadership and direct care responsibilities. A typical day starts with shift planning, allocating tasks, and coordinating the team. I support residents with personal care, medication administration, meal preparation, and daily activities, while also managing complex needs such as food and fluid intake.
I regularly liaise with healthcare professionals, arrange and attend appointments, and ensure all care is delivered safely and in line with guidelines. Alongside this, I monitor medication stocks, complete bookings, and maintain accurate documentation.
My role also includes supervising colleagues, handling leave requests, and ensuring effective communication within the team. I carry out daily checks across the home, including cleanliness, finances (petty cash and client money), and compliance tasks. At the end of each shift, I provide a detailed handover to the next team.
Additionally, I support operational responsibilities such as ensuring one-to-one hours are met, conducting fire drills, and completing health and safety walkarounds. Overall, my role requires strong organisation, teamwork, and the ability to manage multiple responsibilities while maintaining high standards of care.

The programme is very well organised and structured, with clear guidance throughout. The modules are easy to follow and relevant to the role, and deadlines are well planned. Support from the trainer is consistent, and feedback is provided in a timely and helpful manner. Workshops and reviews are well scheduled and add value to the learning experience. Overall, the structure of the programme makes it easy to manage alongside work and supports steady progress.

My employer has been very supportive throughout the programme. My manager was always approachable and provided consistent guidance whenever needed. I was given study leave to complete my assessments and modules, which made it easier to balance work and learning. My manager also shared valuable practical experience that helped me understand different scenarios better. Overall, I felt well supported in all areas, which had a positive impact on my learning and development.

The training provider has been excellent throughout the programme. All the trainers were supportive, approachable, and always willing to help. They provided clear guidance, timely feedback, and were very polite and professional in their approach. Whenever I had any questions or needed support, they were always available and helpful. Overall, the level of support from the training provider made the learning experience smooth and very positive.

The qualification has had a very positive impact on my role. The learning is directly relevant to my day-to-day work and has improved my confidence, knowledge, and decision-making. It has helped me better understand different situations and apply the right approach in practice. I feel more focused, organised, and confident when supporting residents and leading the team. Overall, the programme has significantly enhanced my ability to perform effectively and provide high-quality care.

Yes

Yes, I would definitely recommend Priory Group to others. It is a very supportive and positive place to work, with a strong team environment where everyone helps each other. The management team is approachable and always available to provide guidance and support. I feel comfortable and valued in my role, and it genuinely feels like a family atmosphere. Overall, it is a great place to work, with a good balance of professionalism, teamwork, and care.