Customer Host Review
at Great Western Railway
Level 3 Apprenticeship
Logistics and Operations
Cardiff, UK
Review Submitted: April 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On board trains serving refreshments to the travelling public. Also acting as a responsible crew member in the front set of 5 cars of a total of 10 cars.
To what extent do you enjoy your programme?
5/5
It is a very enjoyable profession where I am able to express myself freely to the travelling public.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am in the final stages of a "Quest Apprenticeship" for a City & Guilds level 3 award as a "Learning and Skills Assessor".
Structure and Support
How well organised/structured is your programme?
5/5
The support from Exeter College has been Top Drawer. I cannot praise them enough.
How much support do you receive from your employer?
5/5
I have been released to attend the programme all along the way by my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
As already stated, the support from Exeter College has been amazing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It will allow me to assess my peers in the role of Customer Host.
The qualification itself will also allow me to be considered as an assessor for external agencies.
The qualification itself will also allow me to be considered as an assessor for external agencies.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are many opportunities, though I only attend a small amount of them.
Recommendations & Advice
Would you recommend Great Western Railway to a friend?
Yes
Why?
I have worked for GWR for nearly 9 years.
They are an extremely good company to work for and I have recommended them to many of my friends and family.
They are an extremely good company to work for and I have recommended them to many of my friends and family.
What tips or advice would you give to others applying to Great Western Railway?
It doesn't matter where you start, get in through the door and when the time is right move on to other roles within the company.
