Apprentice Travel Advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
East Kilbride
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day-to-day basis, I support customers by searching for and booking holidays tailored to their needs. I also assist with foreign exchange services, helping customers with currency for their trips.
My role includes administrative and IT tasks, ensuring bookings and systems are updated accurately. I handle programme changes, making sure any updates to holidays are communicated clearly to customers.
I regularly take telephone calls, providing advice, answering queries, and delivering excellent customer service. In addition, I complete banking tasks and reconciliation to ensure all transactions are processed correctly.
My role includes administrative and IT tasks, ensuring bookings and systems are updated accurately. I handle programme changes, making sure any updates to holidays are communicated clearly to customers.
I regularly take telephone calls, providing advice, answering queries, and delivering excellent customer service. In addition, I complete banking tasks and reconciliation to ensure all transactions are processed correctly.
To what extent do you enjoy your programme?
5/5
The apprenticeship has provided great learning experiences throughout my role. I have gained valuable hands-on experience in a real working environment, which has helped me develop strong customer service and communication skills. I have learned how to confidently search for and book holidays, use different systems, and handle customer enquiries both face-to-face and over the phone. The role has also taught me how to manage foreign exchange transactions and deal with programme changes, improving my problem-solving abilities. In addition, I have developed a better understanding of day-to-day business operations, including administrative tasks, banking, and reconciliation.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, throughout my apprenticeship I have both learned new skills and developed existing ones. I have significantly improved my customer service and communication skills by interacting with a wide range of customer types, both face-to-face and over the phone, which has helped me become more confident and professional.
I have developed strong sales skills by matching customers to suitable holidays and promoting additional products such as foreign exchange. My geography knowledge has also improved, as I regularly research destinations and provide travel information tailored to customers’ needs.
In addition, I have gained a better understanding of legal and compliance requirements within the travel industry, as well as the importance of following good industry practices to ensure customer safety and satisfaction. I have also become more aware of sustainability and how it impacts travel choices, allowing me to recommend more responsible options.
I have developed strong sales skills by matching customers to suitable holidays and promoting additional products such as foreign exchange. My geography knowledge has also improved, as I regularly research destinations and provide travel information tailored to customers’ needs.
In addition, I have gained a better understanding of legal and compliance requirements within the travel industry, as well as the importance of following good industry practices to ensure customer safety and satisfaction. I have also become more aware of sustainability and how it impacts travel choices, allowing me to recommend more responsible options.
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship programme was very well organised and structured, which helped me stay on track and progress confidently. I had regular monthly calls and check-ins with my apprentice coach, which provided consistent support and guidance. These sessions were useful for discussing my progress, setting targets, and addressing any challenges.
In addition, I had more in-depth reviews every 12 weeks with my apprentice coach, where my development was assessed in detail and new goals were set. As I progressed, I was given new tasks when I felt ready, which allowed me to gradually build my skills and confidence.
I also received strong support from my manager and colleagues in the workplace, who were always available to help and offer guidance. Alongside this, there were training calls readily available, giving me access to additional learning and development opportunities whenever needed.
In addition, I had more in-depth reviews every 12 weeks with my apprentice coach, where my development was assessed in detail and new goals were set. As I progressed, I was given new tasks when I felt ready, which allowed me to gradually build my skills and confidence.
I also received strong support from my manager and colleagues in the workplace, who were always available to help and offer guidance. Alongside this, there were training calls readily available, giving me access to additional learning and development opportunities whenever needed.
How much support do you receive from your employer?
5/5
I received a good level of support from my employer throughout my apprenticeship. I was given dedicated time off the counter each week to focus on completing my apprenticeship tasks, which helped me stay organised and manage my workload effectively.
Whenever I was unsure about something, I could ask for assistance from my manager or colleagues, who were always supportive and willing to help. This helped me build confidence and develop my skills.
There was also an apprentice Teams page that all apprentices could access, which was very useful for sharing information, asking questions, and supporting each other. Overall, the support I received made my apprenticeship a positive and manageable experience.
Whenever I was unsure about something, I could ask for assistance from my manager or colleagues, who were always supportive and willing to help. This helped me build confidence and develop my skills.
There was also an apprentice Teams page that all apprentices could access, which was very useful for sharing information, asking questions, and supporting each other. Overall, the support I received made my apprenticeship a positive and manageable experience.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a good level of support from my training provider throughout my apprenticeship. My apprentice coach provided regular guidance through monthly check-ins, where we discussed my progress, reviewed my work, and set targets to keep me on track.
Whenever I needed help, I could contact my apprentice coach for advice and clarification, which was very useful when completing tasks. The training provider also offered structured learning resources and guidance, making it easier to understand the course content.
Whenever I needed help, I could contact my apprentice coach for advice and clarification, which was very useful when completing tasks. The training provider also offered structured learning resources and guidance, making it easier to understand the course content.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification has helped me perform much better in my role, as it has strengthened both my knowledge and practical skills. The learning I completed through my training provider has given me a better understanding of key areas such as geography, travel products, legal and compliance requirements, and good industry practices, which I can apply in my day-to-day work.
It has also improved my awareness of different customer types and how to tailor my approach, which has helped me deliver better customer service and meet individual needs more effectively. In addition, I have developed stronger sales skills and gained confidence in recommending suitable holidays and additional products.
It has also improved my awareness of different customer types and how to tailor my approach, which has helped me deliver better customer service and meet individual needs more effectively. In addition, I have developed stronger sales skills and gained confidence in recommending suitable holidays and additional products.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are chances to attend travel roadshows, which are a great way to learn more about third-party suppliers, destinations, and products available. These events also provide valuable networking opportunities and help build industry knowledge.
In addition, the company recognises achievements and encourages team engagement through activities, particularly during key times such as Christmas. There are also team-based social activities, which help build relationships and create a positive working environment.
In addition, the company recognises achievements and encourages team engagement through activities, particularly during key times such as Christmas. There are also team-based social activities, which help build relationships and create a positive working environment.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
I would highly recommend a TUI apprenticeship as it offers great way's to learn while working in a real environment. Gaining hands-on experience day-to-day has helped me build confidence and develop practical skills that you wouldn’t get from studying alone in college or university.
Another big advantage is the opportunity to complete my qualification quicker than originally planned, allowing me to progress in my career at a faster pace.
The apprenticeship also provides good incentives and a valuable educational experience, combining both learning and earning. The management team are very supportive, always willing to help and guide me when needed, which makes a big difference.
In addition, there are excellent training opportunities available that continue to develop my knowledge and skills, helping me grow both professionally and personally.
Another big advantage is the opportunity to complete my qualification quicker than originally planned, allowing me to progress in my career at a faster pace.
The apprenticeship also provides good incentives and a valuable educational experience, combining both learning and earning. The management team are very supportive, always willing to help and guide me when needed, which makes a big difference.
In addition, there are excellent training opportunities available that continue to develop my knowledge and skills, helping me grow both professionally and personally.
What tips or advice would you give to others applying to TUI UK & Ireland?
My main advice would be to show genuine passion for travel and customer service, as that’s at the heart of everything TUI does. It’s important to demonstrate that you enjoy helping people and creating great experiences for customers.
I’d also recommend doing some research into the company beforehand - understanding TUI’s values, products, and what makes them stand out will really help you during the application and interview stages.
Finally coming in with a willingness to learn, showing that you’re eager to develop your skills and grow within the company will make a strong impression.
I’d also recommend doing some research into the company beforehand - understanding TUI’s values, products, and what makes them stand out will really help you during the application and interview stages.
Finally coming in with a willingness to learn, showing that you’re eager to develop your skills and grow within the company will make a strong impression.
