Application Support Analyst Review
at Balfour Beatty
Degree Apprenticeship
Information Technology
Eurocentral Scotland, McNeil Dr, Holytown, Motherwell ML1 4UR, UK
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my role as an Application Support Analyst within HR and Payroll systems, I am responsible for ensuring the ongoing compliance of critical business applications that support employees across the organisation. Issues can range from affecting a single individual to impacting thousands of employees if not resolved quickly and correctly.
On a day-to-day basis, I investigate and resolve HR and Payroll incidents and service requests. These can include simple configuration changes or data fixes for individual users, as well as more complex technical issues that require changes to backend programs or system logic. Where necessary, I analyse root causes, implement permanent fixes, and ensure solutions are properly tested to prevent reoccurrence.
In addition to reactive support, I am involved in proactive system maintenance and continuous improvement, identifying opportunities to improve system performance, reliability, and user experience.
On a day-to-day basis, I investigate and resolve HR and Payroll incidents and service requests. These can include simple configuration changes or data fixes for individual users, as well as more complex technical issues that require changes to backend programs or system logic. Where necessary, I analyse root causes, implement permanent fixes, and ensure solutions are properly tested to prevent reoccurrence.
In addition to reactive support, I am involved in proactive system maintenance and continuous improvement, identifying opportunities to improve system performance, reliability, and user experience.
To what extent do you enjoy your programme?
5/5
I have really enjoyed the programme as it provides an excellent balance between work, university, and personal life. The structure allows me to apply what I learn at university directly to my role, while still maintaining a manageable workload
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Structure and Support
How well organised/structured is your programme?
5/5
I feel the programme is very well organised and clearly structured. The balance between work and university is well planned, with clear expectations and support in place, which makes it easy to manage alongside day‑to‑day responsibilities
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer throughout the programme. They are understanding of my academic commitments and have provided flexibility where appropriate, including allowing me time to focus on my studies alongside my work. This support has made it much easier to balance work responsibilities with university requirements
How much support do you receive from your training provider when working towards your qualifications?
5/5
My uni has a number of avenues for support, I have not had to use any apart from getting an extension for an assessment in my second year as I missed some time from an illness.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
My business offers regular out-of-work activities for free, I have enjoyed every one I have attended
Recommendations & Advice
Would you recommend Balfour Beatty to a friend?
Yes
Why?
I would personally recommend Balfour Beatty because of the level of support and opportunities I have received throughout my time on the programme. I have been given meaningful, real‑world work that has helped me develop professionally, alongside genuine encouragement to prioritise my studies where needed. The flexibility, supportive culture, and focus on development have made it a positive and rewarding place to build my career.
What tips or advice would you give to others applying to Balfour Beatty?
My main advice would be to be genuine and show a real willingness to learn. Balfour Beatty values people who are keen to developing their skills.
