Site Service Desk Administrator Review

Item: Site Service Desk Administrator at Balfour Beatty
Rating: 4.3
Author: Anonymous

at Balfour Beatty

Level 3 Apprenticeship

Accounting, Business Operations

Bottesford, Lincolnshire

Review Submitted: April 2026

Overall Rating

4.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

5/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Site service desk inbox dealing with quieries, weekly maintenance, service, live hire reports, weekly invoicing, weekly timesheets, workshop jobs, hotel bookings.

To what extent do you enjoy your programme?

4/5

I have enjoyed the learning and oppurtunities provided to me but unsatisfied with the work-life balance.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Learnt all new skills from office attire etiquitte etc., IT skills including a range of Microsoft packages and IT systems specific to business, admin duties, some finance roles.

Structure and Support

How well organised/structured is your programme?

4/5

Good organisation for learning in my job role and college work, plus other self development programmes. However lack of organisation/structure with what happens after the apprenticeship is completed.

How much support do you receive from your employer?

5/5

I have been supported when wanting to take on new roles and different experiences and request for new apprenticeship.

How much support do you receive from your training provider when working towards your qualifications?

5/5

Always have the required off the job learning and uninterrupted college learning. Always available for the college and line manager catch up calls.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

Some parts of the qualification are self-explantory for an office role and became repetitive but other topics were new learning and helpful for my role.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Plenty of volunteering opportunities and self development programmes to interact with other apprentices and graduates. Not enough sports/exercise related extra curriculum. After my Early Career Programme finishes my networking events will reduce a lot.