Apprentice Review
at Sandwell Council
Level 2 Apprenticeship
Business Operations, Customer Service
Tipton
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
so I am doing my customer service apprenticeship at Sandwell council joint equipment stores, where we provide equipment's for adaptation and promote independency. booking slots for delivery and collection of no longer required equipment's, equipment repairs and replacements.
Assesses client for the suitable equipment's for their needs.
Assesses client for the suitable equipment's for their needs.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme because it has improve my knowledge and skills in customer servicing and business operations.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
learnt new skills
Structure and Support
How well organised/structured is your programme?
5/5
very well structured
How much support do you receive from your employer?
5/5
excellent support from employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
absolutely excellent support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
end of month dining hangout with my team, attending inhouse carrier fares.
Recommendations & Advice
Would you recommend Sandwell Council to a friend?
Yes
Why?
I would recommend sandwell council to a friend because it's a solid choice for someone who wants their work to have a tangible , local impact. its one of the largest employers in the west midlands , and they have been learning hard into a people-first culture . its a place for career growth and stability, strong focus on work-life balance and diversity and inclusion.
What tips or advice would you give to others applying to Sandwell Council?
Its a quick apply, different from private sectors, they have a structured ,fair, and transparent process.
