Travel Adviser apprentice Review
at TUI UK & Ireland
Level 2 Apprenticeship
Customer Service
Harlow
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job role is to serve customers coming in to book holidays, talk about pre-existing holidays, insurance, travel money, concerns and more. As an apprentice we get 6 hours per week to do training which will involve skill and knowledge based modules.
To what extent do you enjoy your programme?
5/5
Very enjoyable and a great range of modules including quizzes and interactive tasks so that you don't start to lose interest.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt so many skills. I have improved my communication, problem solving, skills, I have learnt over 5+ new systems on the computer, learnt how to build rapports and much more
Structure and Support
How well organised/structured is your programme?
5/5
really well
How much support do you receive from your employer?
5/5
a lot we have frequent meetings and I feel comfortable speaking to them
How much support do you receive from your training provider when working towards your qualifications?
5/5
So much support, my mentor is so helpful and we have frequent meetings and talk about where I am with the work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
has helped to give me lots more knowledge about destinations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is a lot to offer, tui has a running team and holds a marathon. There are group chats for different hobbies such as knitting, book club and more that you can join as well there is a big news page so people can get involved.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Tui is really welcoming in retail. people are there to help, the apprenticeship itself is very enjoyable and I've had the chance to connect with many other apprentices within tui thanks to the groupchat.
What tips or advice would you give to others applying to TUI UK & Ireland?
look for a store nearby you, I started off commuting 1 hour and 10 minuets by car and then bus which made the job and apprenticeship less enjoyable as I was tired a lot from the travelling. when applying speak about if you have had any previous jobs or work experience in travel
