Healthy Lifestyle Customer Service Admin Apprentice Review
at Sandwell Council
Level 2 Apprenticeship
Healthcare
Oldbury, West Midlands
Review Submitted: March 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role includes, inputting referrals received from NHS outlook, on the CRM system to log the cases under residents of Sandwell, carrying out follow up calls to gain feedback from residents who were referred to services, attend health promotion events around Sandwell and attending meetings for Public health updates.
To what extent do you enjoy your programme?
5/5
I enjoyed the programme, it allowed me to develop my skills, be part of new opportunities, and work as a team to complete projects.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a range of new skills, as I have become more confident taking phone calls, and developing my personality, building a good customer rapport. It has allowed me to develop on my organisational skills, team working skills, planning and making decisions independently. I have learnt how to develop my active listening skills when speaking to clients, and being a problem solver too.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is organised, and structured due to the team planning to focus on inputting referrals first, to understand recording referrals, and then when I was understanding the correct procedure, I was allocated follow up calls to develop my customer service relationship.
How much support do you receive from your employer?
5/5
I have received a lot of support from my employer, where I have monthly or weekly catchups with my manager and senior leader to help develop my skills, and improve my confidence on phone calls, by scheduling time with members of the team to shadow and practice carrying out follow up calls.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from my training provider, as they were quick to respond to emails where I was unsure about certain pieces of work. I had teams calls with my assessor to support me with how to manage work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel my qualification I've achieved gives me the confidence in my ability to demonstrate excellent customer service experience and encourages me to constantly keep my knowledge of customer service and uphold the duties of the council.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
None
Recommendations & Advice
Would you recommend Sandwell Council to a friend?
Yes
Why?
The service culture is very supportive, its an excellent place to learn and work with a supportive team to help their team members improve and develop their skills. The One Team framework helps collaborative working.
What tips or advice would you give to others applying to Sandwell Council?
- If you need help with filling in job applications, contact Think Sandwell team to help with your job application, they are a friendly team which are very supportive.
- Go for the opportunity, it is really good to have on your CV
- Staff are friendly, supportive and encourage you to do your best
- Think Sandwell also help with interview preparation
- Go for the opportunity, it is really good to have on your CV
- Staff are friendly, supportive and encourage you to do your best
- Think Sandwell also help with interview preparation
