Community alarms apprentice Review
at Sandwell Council
Level 3 Apprenticeship
Business Operations, Customer Service, Procurement
Tipton
Review Submitted: March 2026
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
1/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work with the community alarms department. I answer emergency calls, I attend calls to lift clients, I set up client accounts, I close down client accounts, I set up client direct debits, I procure any equipment we need, I pay all invoices for 2 departments, I handle incoming and outgoing post, I handle all account queries
To what extent do you enjoy your programme?
2/5
It was good at first. It the last few months has been a nightmare with Sandwell college as they keep changing what they want such as how things are laid out and how we record off the job hours. Then decided some of my off the job hours weren’t relevant 6 months after they were originally accepted. They also don’t fully know what I’m doing when it comes to the epa as I am the first person to go though this course with their new awarding body
Skills Development
Have you learnt any new skills or developed existing skills?
1/5
Not really but that’s due to doing a level 2 before the level 3 so the skills were already present from that
Structure and Support
How well organised/structured is your programme?
1/5
They don’t know what they are doing as I’m the first person to go through program & they keep changing their minds on how they want things doing
How much support do you receive from your employer?
5/5
The employer has been amazing and very helpful and understanding. Most issues stem from Sandwell college who I do my learning though
How much support do you receive from your training provider when working towards your qualifications?
2/5
Lack of communication over what they want and most of the work is just me being left to do it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It allowed to get into a full time post
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I go to networking events quite often and attend several cross team meetings
Recommendations & Advice
Would you recommend Sandwell Council to a friend?
Yes
Why?
Really good company to work for, they put a lot of effort into their apprentices and the support is amazing
What tips or advice would you give to others applying to Sandwell Council?
Make sure you answer all the questions they ask in the forms and think hard about extra stuff you do as you can make many things relevant to a professional setting with a bit of creative thinking
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