Service Monitoring Assistant Review
at IBM
Placement (10 Months+)
Information Technology
Warwick
Review Submitted: August 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Support and Guidance
3.5/5
-
Company Culture
3.5/5
-
Overall Experience
2/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
The Service Monitoring Role uses the available tools to verify is performing to
agreed Performance indicators and reporting any anomalies detected for
investigation by appropriate teams. Any anomaly may require further
investigation to ensure that sufficient information is gathered and/or analysed
to ensure that the issue is resolved.
The Service Monitoring Analyst is part of the Service Delivery function and
collaborates with various other team by analysing the raw data. There is a
requirement to ensure that any analysis is presented in a user friendly way to
other teams.
Every month there is a requirement to provide the client with a Performance
Management Report, the Service Delivery team are responsible for producing
this report and this requires accurate collation and presentation of the agreed
dataset, along with any additional evidence that may be required.
There is also a requirement to prepare User Notices (for the end user) in
relation to payroll processing, and collating customer responses to ensure that
the scheduled workload has no predicted impact on the service.
The skills required for the Service Monitoring role are:
-Numerical ability
-Attention to detail
-Ability to question data & impact of anomalies detected
-Clear Communication
-Presentation ability
-Data analytics
-Proficiency in Microsoft Excel
-Python is desirable
agreed Performance indicators and reporting any anomalies detected for
investigation by appropriate teams. Any anomaly may require further
investigation to ensure that sufficient information is gathered and/or analysed
to ensure that the issue is resolved.
The Service Monitoring Analyst is part of the Service Delivery function and
collaborates with various other team by analysing the raw data. There is a
requirement to ensure that any analysis is presented in a user friendly way to
other teams.
Every month there is a requirement to provide the client with a Performance
Management Report, the Service Delivery team are responsible for producing
this report and this requires accurate collation and presentation of the agreed
dataset, along with any additional evidence that may be required.
There is also a requirement to prepare User Notices (for the end user) in
relation to payroll processing, and collating customer responses to ensure that
the scheduled workload has no predicted impact on the service.
The skills required for the Service Monitoring role are:
-Numerical ability
-Attention to detail
-Ability to question data & impact of anomalies detected
-Clear Communication
-Presentation ability
-Data analytics
-Proficiency in Microsoft Excel
-Python is desirable
Were you given much responsibility during your placement / internship?
depends on the time in the month and how busy the account is
Please rate how meaningful the work you were doing was
3/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
Python, Docker containers, Excel, Excel Power Query, Basic SQL
How would you rate the training provided during your experience?
4/5
How would you rate your development of industry-specific skills during the experience?
4/5
How would you rate your development of personal / soft skills during the experience?
4/5
Please rate how these skills have helped you in your career development
4/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
You have to reach out most of the time
How would you rate the support and guidance from your line manager?
3/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Very friendly, but not a lot is going on in Warwick office.
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
2/5
How would you rate the diversity initiatives?
4/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
3/5
Overall Experience
To what extent did you enjoy your placement / internship?
I had a great time in overall, although there wasn't a lot going on in the office and my role is not busy at all times like I wish
Please rate your level of enjoyment on your placement / internship
4/5
Please rate how your experience met your expectations
3/5
Recommendations & Advice
Would you recommend IBM to a friend?
Yes
What advice would you give to others applying to IBM
Go London/Manchester
Future Career Prospects
Please rate the future employment prospects at IBM
2/5
Did you receive an offer to return as a graduate?
Waiting to hear
