Plusnet Tech Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: May 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a Plusnet tech advisor, i handle customer queries about broadband and landline issues, diagnosing problems and providing solutions. I take calls, troubleshoot connectivity issues, and ensure customer receive excellent service.
To what extent do you enjoy your programme?
4/5
Yes, I do enjoy the programme. i think it is well put together and i enjoy doing it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have learnt some more skills such as Excellent customer service, active listening and empathy. I have developed my problem solving abilities & my communication skills has improved. I have learnt to be patience.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised, I have had strong support from both my team leader and training provider, clear guidance.
How much support do you receive from your employer?
4/5
Plusnet offer strong support with training guidance.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get regular feedback and specialized training sessions when needed to address challenges and gain feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification provided through the training provider helps us perform better in our roles by covering important laws and regulations that ensure customer feel secure. It also enhances communication and problem solving skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, they are extra social activities also going on in the workplace to attend.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Because of the supportive work environment and structured training. gains valuable skill development.
What tips or advice would you give to others applying to PlusNet PLC?
Be honest in the application & be yourself
highlight your customer service skills
prepare for the interview
highlight your customer service skills
prepare for the interview
