Benefits Technical Officer Review

Item: Benefits Technical Officer at Sandwell Council
Rating: 5
Author: Anonymous

at Sandwell Council

Level 3 Apprenticeship

Finance

Sandwell

Review Submitted: April 2025

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

To contribute to the Business Units ability to comply with legislation, office practices, service standards, Council Policies and contractual obligations within the administration of Revenue and Benefits.
To provide support, assistance and technical advice enabling the Business Unit to meet its objectives, service standards and Council policies.

To what extent do you enjoy your programme?

5/5

It has been very enjoyable.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Yes, management styles and techniques, how to manage a team, effective communication, project work, self-reflection

Structure and Support

How well organised/structured is your programme?

5/5

Very well organised.

How much support do you receive from your employer?

5/5

I receive a lot of support, I have a very understanding Supervisor who has completed a similar qualification before.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My tutor is always happy to offer assistance when required.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel more confident and have been able to apply new skills in my current role.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Staff have access to staff sporting sessions such as badminton, football, table tennis, Pilates and book club. There is an intranet page which details these activities. Staff also have access to the Hobby Health app which aims to provide information on hobby groups available within the council and link up staff with similar interests. There is a physical Wellbeing Hub in the council house, plus a My Wellbeing intranet page with details of support available.