Data Technician Apprentice Review

Within my role most of my time is dedicated to analysing verbatim data and finding identifiable categories on customer pain points. I also helped create a dashboard for dealerships across the Renault network to access and evaluate their customer experience performance. Beyond this I have also helped create reports to measure performance across many other areas. Many of my daily interactions are within my team and the area teams to suggest areas to improve CX performance. I have also taken parts in events to engage with dealerships to help engage them with CX.

Generally, I thought the programme was well structured however there were some issues with the organisation. Namely the beginning of the apprenticeship was extremely long and tedious, especially as I had already completed my functional skills requirement. The direction at the time was also limited as it was before I had received my data coach, meaning I had to rely on my own personal resources. Additionally towards the end of the programme it has been a bit more hectic as there is an increased pressure to complete my portfolio quickly. This was never communicated to me prior and the timeframes for completing my portfolio and moving to the end point assessment was also not communicated properly.

I receive much support from my employer and my team. My manager is very supportive and understanding of my apprenticeship needs. They help to ensure I have sufficient time to complete my apprenticeship requirements. Though some more support could be provided in allowing me to use different tools within the workplace, I felt that generally I received good support.

My training provider has generally provided good support in achieving my qualification. They have helped structure workshops to help me learn the skills necessary to become a better data technician. They have also been understanding if I was not able to meet a workshop and arranged another workshop for me to attend in a prompt timeframe. Some more support could have been provided for the portfolio guidance, namely distinguishing what is needed for the portfolio in detail and the different criteria to achieve distinction and merit. Otherwise the provider has been very supportive.

I feel that the qualification has really helped me to perform better within my role. The skills I learnt in Excel and Power BI have greatly helped me develop visualisations and reports that are robust and can be easily understood. Furthermore, my understanding of data has improved which has helped me to understand discussions on data pipelines and to identify where there might have an issue with a customer receiving a survey.

Yes

Renault has been a great company to work for and learn from. They are greatly supportive and understanding. Furthermore the sheer scale of their operations means that you have plenty of opportunity to learn and develop across a wide range of areas. The people at Renault are also greatly supportive and understanding. Though sometimes the corporate rules can be slightly annoying, Renault is an amazing company to work for that nurtures employees to become an indispensable part of the group.