Training Specialist Review
at Pearson
Higher Level Apprenticeship
Journalism and Publishing
Manchester
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
, I develop and deliver training programs to enhance customer service skills. I design materials, conduct sessions, assess effectiveness, and collaborate with departments. I monitor performance, provide coaching, and stay updated with industry trends. My role ensures customer service representatives are well-equipped to handle interactions effectively and align with company goals
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my apprenticeship program. It has provided me with numerous opportunities to learn and develop new skills, particularly in questioning techniques and coaching. The hands-on experience and the chance to collaborate with various departments have been incredibly rewarding. Overall, it has been a highly enriching and enjoyable experience.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During my apprenticeship, I have learnt and developed several skills. I explored different questioning techniques, including open, closed, probing, and reflective questions, and learnt when to use them appropriately within a coaching conversation.. Additionally, I gained insights into avoiding leading questions and applying effective questioning techniques in a coaching context. I also learnt the importance of including tools that cover all learning styles to allow my coachee to explore a variety of learning styles. aswell as coaching models, and how NLP and CBT play a part in coaching. These skills have enhanced my ability to train and coach
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship programme is well-organised and structured. It includes a clear timeline with specific start dates and scheduled workshops. For example, the programme launch was on 26th September 2024, followed by virtual classroom sessions on various dates- The sessions are delivered over Teams, ensuring accessibility and convenience. I know what is expected of me and when it is expected of me, which allows me to plan accordingly.
How much support do you receive from your employer?
5/5
I receive substantial support from my employer during my apprenticeship. My manager and the team are actively involved in my progress reviews, which occur every 12 weeks. These reviews highlight and celebrate my progress while discussing any additional support needed. Additionally, my employer provides a supportive environment that allows me sufficient time to learn. I also receive further support such as an induction separate from my learning provider, Ambassadors/Mentors to guide me, and the Early Careers Team attending my gateway meeting to assist with mocks and EPA prep. Furthermore, there are networking events, corporate membership with the Association of Apprentices, Credly credentialing of skills, celebration and awards events, and encouragement to use volunteering days to participate in career fairs and school engagement work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
my training provider ensures I have regular progress reviews every 12 weeks, which help me stay on track and address any areas where I might need additional assistance.
I know where to access support where and when I need it and the workshops they host for my course are invaluable.
I know where to access support where and when I need it and the workshops they host for my course are invaluable.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Ive learnt so much through my apprenticeship which also links into my role at Pearson. As a result of my qualification i am able to apply the skills, knowledge and behaviours to my role. As a result i have a deeper understanding of organisations, culture and supporting others which helps me contribute to Pearson's mission visions and values further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are several extra-curricular activities to get involved in at work.
Wellhub Activities: You can explore outdoor activities, workouts, and classes through Wellhub. They offer various plans that include options like yoga, meditation, nutrition guidance, and fitness classes.
Employee Benefits Platform: There are great deals on days out, activities to do at home, trips to the cinema, and more. You can save on various activities such as Go Ape adventures, Hobbycraft supplies, and National Trust visits.
Benefits Day: This event brings together benefits providers, Employee Resource Groups (ERGs), and enthusiastic attendees. It includes insightful presentations, engaging discussions, and valuable takeaways. ERGs facilitate discussions on diversity and inclusion, mental health, and work-life balance.
Networking Events: The Benefits Day also provides opportunities to connect directly with benefits providers and ERGs, enhancing your professional network.
Wellhub Activities: You can explore outdoor activities, workouts, and classes through Wellhub. They offer various plans that include options like yoga, meditation, nutrition guidance, and fitness classes.
Employee Benefits Platform: There are great deals on days out, activities to do at home, trips to the cinema, and more. You can save on various activities such as Go Ape adventures, Hobbycraft supplies, and National Trust visits.
Benefits Day: This event brings together benefits providers, Employee Resource Groups (ERGs), and enthusiastic attendees. It includes insightful presentations, engaging discussions, and valuable takeaways. ERGs facilitate discussions on diversity and inclusion, mental health, and work-life balance.
Networking Events: The Benefits Day also provides opportunities to connect directly with benefits providers and ERGs, enhancing your professional network.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
I've been at Pearson for 7 years now and I cannot fault them. They give me the ability to be my most authentic self at work, actively encourage my development. I believe in there Mission and purpose which aligns with my values. The people here are beyond great and they really care for you. As a person and an employee.
What tips or advice would you give to others applying to Pearson?
Firstly, Be yourself. When applying to Pearson, my best advice is to be yourself. Authenticity is key in showcasing your true strengths and personality. Next, get ready to join an organisation that embraces change and is always evolving. Pearson values innovation and adaptability, so being open to new ideas and willing to learn is crucial. You'll find that the company encourages continuous improvement and professional development, providing numerous opportunities for growth. Engage actively in training sessions, stay updated with industry trends, and be ready to contribute to dynamic projects.
