Level 3 ICT Desktop Services Apprentice Review
at Sandwell Council
Level 3 Apprenticeship
Information Technology
Oldbury, West Midlands
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Supporting a large scale ICT hardware roll-out, imaging SMBC laptops and desktops, assisting with ICT equipment installations, provide customer support via Teams / Phone or face to face, troubleshooting, installing and updating applications and keeping the software library up to date.
To what extent do you enjoy your programme?
3/5
I am enjoying completing the necessary tasks to help users in the council to resolve issues they encounter, and doing physical tasks such as installing and updating hardware.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learned how to effectively troubleshoot, navigate group policies, active directory and sccm, command line scripting, how to update professional documents.
My communication skills via email and in person have improved.
I've learned more technical skills such as command line scripting, group policies and permissions, Windows updates, and app deployment.
My communication skills via email and in person have improved.
I've learned more technical skills such as command line scripting, group policies and permissions, Windows updates, and app deployment.
Structure and Support
How well organised/structured is your programme?
3/5
Could be better.
How much support do you receive from your employer?
4/5
I am given ample support when asked and learn enough to do what's needed. Usually have no issues getting help when needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support is given in general and when asked
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Knowledge for the course is really useful, a lot of the content to begin with hasn't been always directly related to my role but I have been given the extra support needed to apply it.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Usually drinks outings or activities within the council building like table tennis.
Recommendations & Advice
Would you recommend Sandwell Council to a friend?
Yes
Why?
Staff are committed to supporting apprentices.
What tips or advice would you give to others applying to Sandwell Council?
Think about why you want to work for the local council and how you can apply your skills / learn to be customer focused.
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