Apprentice Customer Service Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role entails customer service within the home technical department. This consists of taking incoming calls to diagnose the customer's symptoms on their broadband or landline services.
To what extent do you enjoy your programme?
4/5
I do enjoy my apprenticeship programme as it is informative and well led.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Communication, team working, initiative, time management
Structure and Support
How well organised/structured is your programme?
4/5
It is well organised developing our time management skills
How much support do you receive from your employer?
4/5
As and when required
How much support do you receive from your training provider when working towards your qualifications?
4/5
As and when required
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has developed me as a person and enabled me to push myself within my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
N/A
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Because it is a supportive company and there are routes for development
What tips or advice would you give to others applying to PlusNet PLC?
Research the company and relate how your skills would be good for the role.
