CRM Officer Review
at Newcastle University
Higher Level Apprenticeship
Marketing
Newcastle upon Tyne
Review Submitted: April 2025
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role mainly involves looking after the CRM Systems at the University. I work with a few different CRM systems to contact applicants and leads via emails and chatbots as well as creating forms and landing pages to create more leads. Currently I am working on a project to replace a legacy system with Microsoft Dyanamics.
To what extent do you enjoy your programme?
4/5
I enjoy it quite a lot.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes i have learned a lot more about managing projects in a more formal way, such as analysing risks, predicting timelines more reliably, and the importance of getting feedback.
Structure and Support
How well organised/structured is your programme?
4/5
It is fairly well organised. I have a monthly in person session and am offered a lot of support by the provider.
How much support do you receive from your employer?
4/5
I receive a good amount of support from my employer in terms of being able to work on projects and the amount of study time I'm given.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I am given a large amount of support. My trainer responds quickly to any questions,
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As i am working on a large project at the moment it has helped a lot in understanding and applying what needs to be done.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend Newcastle University to a friend?
Yes
Why?
It's a good place to work.
What tips or advice would you give to others applying to Newcastle University?
I'm unsure. It's competitive so i would make sure my application is well structured.
Executive Assistant to Pro Vice Chancellor, Director and Deputy Director
- Level 3 Apprenticeship
- Newcastle upon Tyne
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