Customer Service Apprentice Review
at Coventry Building Society
Level 3 Apprenticeship
Banking
Wolverhampton
Review Submitted: April 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Helping customers with Financial issues and transactions
To what extent do you enjoy your programme?
5/5
I really enjoyed my programme and meeting new people and the challenges that came with working and learning at the same time
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer Service Skills
Teamwork
Time Managenent
Numeracy and Literacy Skills
Teamwork
Time Managenent
Numeracy and Literacy Skills
Structure and Support
How well organised/structured is your programme?
5/5
It was well organised.
How much support do you receive from your employer?
5/5
My manager and colleagues were very supportive and had regular sessions with Talent team to review progress
How much support do you receive from your training provider when working towards your qualifications?
3/5
As much as could be provided however it did feel as though the talent coaches were ran thin on the ground
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has really helped me be a better team player and manage my time better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have been able to help the community through my job role by taking part in charity fundraisers for our local community partner
Recommendations & Advice
Would you recommend Coventry Building Society to a friend?
Yes
Why?
A good structure on how to complete your apprenticeship and lots of help if needed
What tips or advice would you give to others applying to Coventry Building Society?
Continue doing what we are doing
