TRAVEL ADVISOR Review
at TUI UK & Ireland
Level 3 Apprenticeship
Sales
Rhondda
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service. It is much more than just ‘booking a trip’. They provide additional information about accommodation, destination, travel documents, insurance, car rental and other travel-related products and services. This way we want to give our customers an unforgettable holiday. With continuous training through training, e-learning modules and study trips, we keep the quality of our services at a high level.
To what extent do you enjoy your programme?
4/5
I love working on the shop floor whilst being able to learn at the same time and having such a wide variety of work an customers. Having vast opportunities in different sector whether it is a educational, smile points, commission or the days out with other team members across tui!
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Time management
customer service
Team work,
Professionalism
Knowledge of sales techniques
Knowledge of product sector
Customer-oriented attitude
Strong communication and interpersonal skills
Friendly, positive attitude
Ability to cope well under pressure
Basic numeracy skills
Ability to maintain a tidy shop floor
Basic administration skills and a strong understanding of the business
customer service
Team work,
Professionalism
Knowledge of sales techniques
Knowledge of product sector
Customer-oriented attitude
Strong communication and interpersonal skills
Friendly, positive attitude
Ability to cope well under pressure
Basic numeracy skills
Ability to maintain a tidy shop floor
Basic administration skills and a strong understanding of the business
Structure and Support
How well organised/structured is your programme?
4/5
very, from 2 hours almost everyday spent upstairs on course work and the other amount of time on shop floor shadowing colleges or even taking bookings and queries myself on the shop floor. an hour lunch to switch off and structured time finish everyday. i enjoy having structure as it keeps myself in order and i know where i am and what i am doing each day.
How much support do you receive from your employer?
4/5
The staff at Tui Pontypridd help me a lot when i need it and always go above and beyond to help me along with apprentice coach and the other staff that i have spoken to.
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there is always a few options for people outside and inside of work.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
there are a lot of opportunities within tui. and there re a lot of different job sectors so you can never be bored.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself. Have an open mind and everyday is a school day!
