Lead Customer Operations Manager Review
at Royal Mail Group
Higher Level Apprenticeship
Logistics and Operations
Newcastle upon Tyne
Review Submitted: April 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am the senior leader in a large Royal Mail delivery office. I lead five managers to manage 194 staff. I have overall control of safety, people, finance, fleet and customer operations.
To what extent do you enjoy your programme?
4/5
I enjoy the programme very much. Despite finding it very challenging.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have both learnt new skills and developed existing skills.
Structure and Support
How well organised/structured is your programme?
5/5
Very well. The course content is easy to use and my PDE is amazing.
How much support do you receive from your employer?
1/5
Very little. My local leaders provide support where they can but the organisation has not reached out throughout the programme.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Loads. My PDE is fantastic.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have been encouraged, by my PDE to use the skills and academic theories within my day to day role. This has proven successful with my team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No.
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
Royal Mail is a diverse and engaging place to work as a manager. I find the scope of operational change provides a fresh challenge regularly and the local teams are incredibly supportive of each other.
What tips or advice would you give to others applying to Royal Mail Group?
Be open, honest and engage with everything. Don't be afraid to make mistakes to learn.
