Customer Operations Future Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Logistics and Operations
Leeds
Review Submitted: May 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Dealing with a team of 20 staff making sure customer focus is key to what we do. Making sure all deliveries are completed within set budgets and targets
To what extent do you enjoy your programme?
5/5
Was hard at first but once you get into it and work through the projects it's really good
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
More people to people skills and better communciation
Structure and Support
How well organised/structured is your programme?
4/5
Very structured although some months were harder than others
How much support do you receive from your employer?
4/5
Not much to start with but since moving units i received more support
How much support do you receive from your training provider when working towards your qualifications?
4/5
My trainer was superb all the way through
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Will help me in good stead when applying for new roles
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
no
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
Excellent place to work once you get over the initial few months, challenging but rewarding
What tips or advice would you give to others applying to Royal Mail Group?
Go in with your eyes wide open
