Customer Operations Future Manager Review
at Royal Mail Group
Level 3 Apprenticeship
Logistics and Operations
Doncaster
Review Submitted: April 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
gathering data from tracked dashboards
dealing with customer complaints
implementing the plan for the staff
ensuring all staff have been briefed safe
plan for following day
cash spend to fall in line with plan
dealing with customer complaints
implementing the plan for the staff
ensuring all staff have been briefed safe
plan for following day
cash spend to fall in line with plan
To what extent do you enjoy your programme?
5/5
learning new theories
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
more on the communication side - especially non verbal
and more mature manor when it comes to emotional intelligence
and more mature manor when it comes to emotional intelligence
Structure and Support
How well organised/structured is your programme?
5/5
very, the use of BUD allowed you to keep on top of topics
How much support do you receive from your employer?
5/5
whenever i needed it
How much support do you receive from your training provider when working towards your qualifications?
5/5
Mike was available whenever i needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
extremely better now.
now have more focus and gather a better understanding of others.
now have more focus and gather a better understanding of others.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Yes
Why?
i have worked here for 13 years and has always been good to me and gave me the oppertunity to improve as a person and grow
What tips or advice would you give to others applying to Royal Mail Group?
keep your head down and work hard.
things will come your way
things will come your way
